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Contact Us

We would love to hear from you!

If you have a question please check our FAQs. If you still can't find an answer, no problem, there are a number of ways you can contact us!

Via Phone:

1.877.411.0849
7am - 11pm CST— order 7 days a week

Chat Live:

Live Chat hours: 9am -5pm CST Monday - Friday

By Mail:

Corporate Office:

Team Express Distributing, LLC.
5750 Northwest Pky, Ste. 100
San Antonio, TX 78249-3374
Phone: 210.348.7000
Fax: 210.525.9339

Via Email:

Please enter your information below.

Or if you prefer, you can send us an email directly at customer.service@basketballexpress.com

NOTE: Due to high email volume…responses may take up to 7-10 days. Please be patient, replies to the automated email responses can further delay response time. We are working through all email inquiries as fast as possible.

IMPORTANT NOTES:

  • Returns are experiencing a 5-7 day delay for processing. Refunds will be done as soon as the return is processed.
  • New orders are taking approximately 2 days to ship - you will receive shipping confirmation once it ships.
  • Cancellations or order modifications must be done over the phone - call 1.866.868.5855. Orders are frequently shipping before we can work on your email request, so it's best to call to cancel/modify.
  • You may check your order status online!